Frequently Asked Questions

HOW LONG DOES IT TAKE TO CLEAN OUR CARPETS?

Cleaning Contractors NI prides itself in being one of the most efficient carpet cleaning companies in the industry. However, there are many different elements to consider when cleaning carpets. This includes the fabric or material it is comprised of, what kind of stain it has, how large the carpet is, etc. However, to give you a fair estimate, it usually takes us 1 hour and 30 minutes to clean the carpet on a flight of stairs and the landing, while cleaning the carpet of a house that has 2-3 bedrooms normally takes us 2 hours and 30 minutes.

HOW LONG WOULD IT TAKE TO OUR UPHOLSTERY?

The same things that we consider when cleaning carpets apply to cleaning upholstery. Generally, it takes Cleaning Contractors NI 30 minutes to clean one seating area. This means a couch that seats three would take us 1 hour and 30 minutes to finish cleaning and so on.

HOW LONG WOULD IT TAKE FOR UPHOLSTERY AND CARPET TO COMPLETELY DRY?

The time it takes for upholstery and carpets to dry up varies and depends on the material it is made out of. The condition that it is in also plays a factor in how long it would take to completely dry. There are fabrics — such as wool — that take longer than others. Not to worry though as Cleaning Contractors NI has tools that can help speed up the drying process.

CAN I BOOK AT SHORT NOTICE?

Cleaning Contractors NI always recommend booking services in advance to make sure that you are getting service at the most convenient time possible. However, rest assured that we would always do our best to give our clients the first available time slot and keep them abreast of should any earlier slots open up because of cancellations.

WHAT HAPPENS IF ANYTHING IS DAMAGED?

Cleaning Contractors NI is a fully insured company. This means that you have nothing to worry about should any accidental damage be caused by our staff on your property.

ARE WE GOING TO GET 100% RESULTS?

Cleaning Contractors NI cannot guarantee that your carpet will be restored to a state that is like-new. But what we can guarantee is that our experience in cleaning carpets coupled with our equipment and cleaning solutions will get you results that you will be 100% satisfied with.

HOW DO WE BOOK YOUR SERVICES?

You can book an appointment through e-mail, Facebook, telephone or even through the live chat feature on our website.

HOW CAN WE PAY?

Once the job is finished, you can pay via cards, BACS, or cash payments.

DO YOU CHARGE A CANCELLATION FEE?

Cleaning Contractors NI strongly recommends that you provide us with notice of your plan to cancel a service booking 24 hours before the appointment time. If not, the client will be asked to pay £40 of the total bill if she/he wishes to cancel or reschedule less than 24 hours before the scheduled appointment.

HOW CAN WE GET A RECEIPT FOR THE JOB YOUR COMPANY COMPLETED?

We would be more than happy to give you a receipt. We can also send one through email if that way is more convenient for you.

WHAT CHEMICALS ARE YOU USING?

We use only top of the range chemicals. All products that we use are child and pet safe.

WILL IT DAMAGE MY CARPETS / SOFA?

Our operators are extensively trained and experienced. We constantly invest in development to make sure we stay on top of any new fibre trends and other industry news. Before each job we carry out surveys to identify fibre types in order to use correct chemicals, process, temperature and amount of water.

ARE THE CHEMICALS YOU USE SAFE FOR CHILDREN AND PETS?

Yes. Cleaning Contractors NI makes doubly sure to use the equipment and chemical solutions that are safe for use in a home or a commercial setting. Should you have any concerns regarding this, please let us know before we start the cleaning process and we would be more than happy to answer any more questions that you may have.

HOW MUCH ARE YOUR SERVICE RATES?

The service rates vary, depending on the size and condition of your property.
Cleaning Contractors NI always encourages clients to book a convenient date
and time for you to get a free and no-obligation quote.

WILL YOU BE ABLE TO MOVE MY FURNITURE?

Cleaning Contractors NI always recommends that any items be removed from
the premises before our crew arrives. Should there be any items left that are
within reasonable weight, we would be happy to help you move those. We can
discuss what we can and what we can’t move prior to the job’s commencement.

HOW OFTEN SHOULD I GET MY CARPETS CLEANED?

Manufacturers recommend having your carpets cleaned once every 12 to 18 months. However, the fact is there are many factors that can help sully your carpets faster such as the foot traffic, the number of people residing in the building, and whether you have pets around just to name a few. Generally, Cleaning Contractors NI recommends that carpets should be cleaned consistently to avoid heavy soiling, as this will substantially lessen the lifespan of your carpet.

HOW LONG DOES IT TAKE TO DRY?

Drying times vary depending on the type of material, fibers, carpets, and sofas are made. On average carpets dry in 30 minutes. Sofas dry in around 2 hours.

DOES YOUR CLEANING PROCESS KILL GERMS?

Yes, our steam cleaning process kills around 99.9% of bacteria , germs and other microbes. We can also offer disinfection service with will kill 99.9999% of bacteria and viruses.

WHAT’S YOUR AVAILABILITY?

Our availability varies week to week – please get in touch and we will be able to assist you with a booking to suit your requirements.

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