Terms & Conditions

1. Definitions & Interpretation

• Company / We / Us: Cleaning Contractors NI and its subcontractors.
• Client / You: Party engaging our services.
• Services: Cleaning, mould remediation, odour removal, carpet/upholstery cleaning, hard floor restoration.
• Premises: Client’s property or vehicle where services are rendered.

2. Formation of Contract

• A legally binding agreement starts upon:
  • Acceptance of our quotation,
  • Submission of an explicit purchase order,
  • Verbal instruction to proceed.
• Quotes valid for 30 days; thereafter subject to revision.
• Mould remediation quotes include specific T&Cs, forming part of this agreement.

3. Scope of Work & Variations

• Services defined by the quotation. Add-ons agreed verbally or via email incur extra charges and are subject to availability.
• We may refuse or suspend work if Premises are unsafe or the scope exceeds agreed terms.

4. Client Responsibilities

• Clear the work area of furniture and personal items.
• Provide safe access to water, power, and secure parking (fees passed on).
• Disconnect electrical/communications equipment.
• Notify us of hazards, building work, infestations, or alar systems in advance.
• Allow operatives access and necessary facilities both for initial and any follow-up visits.

5. Preparation & Access

• Carpets, upholstery, curtains, and hard floors must be prepared as instructed; failure may result in rescheduling or extra fees (e.g., £30–£70/hr for furniture moving).
• We aren’t responsible for existing damage or stains, including hidden issues that become visible post-cleaning.

6. Risk Disclosure & Limitations

You accept that:

• Results may vary; full stain, odour, or mould removal is not guaranteed.
• Expert cleaning may reveal pre-existing problems (e.g., loose grout, weakened sealants, fabric shrinkage).
• Materials may fade, shrink (~5%), develop discolouration or structural issues when treated.
• Lamp gloss floor treatments and solvent sealers may cause temporary odour; adequate ventilation is required.

• Specific treatments like hot water extraction, rotary-machine cleaning, or pressure cleaning may expose underlying issues and require rework.

7. High-Risk & Specialist Services

A. Mould Remediation

• Governed by bespoke T&Cs per quote.
• Includes health & safety details, scope, warranties, air monitoring, and clearance testing protocols.

B. Odour Removal

• Results depend on substrate and source removal; total elimination is not assured.

C. Carpet & Upholstery

• Stain removal depends on fabric condition; shrinkage, pile distortion, colour shift possible.
• Chemicals used for biohazards incur extra charges (£150+).

D. Hard Floors (Stone, LVT, Vinyl, Tiles)

• Pressure cleaning may expose or damage grout, sealant, or MDF/chipboard plinths.
• Re-grouting/plinth replacement is extra unless agreed.
• Sealer drying takes 6–24 hours; client responsibility to restrict traffic.
• Water ingress may cause warping or watermarking.

8. Aftercare & Maintenance

• Avoid foot traffic for 6 hours (longer in poor weather).
• Avoid harsh cleaners, pulling furniture, or spills for 14 days.
• Adhere strictly to our written aftercare instructions to avoid voiding any warranty.
• Maintenance subscriptions are available.

9. Price & Payment

• Full payment due upon completion, via cash, card, bank transfer, or accepted digital methods.
• Overdue payments incur:
  • £100+VAT or 20% invoice fee after 7 days,
  • Interest at 8% + Bank of England base rate after 10 days, o
  • Collection agency/legal costs beyond 14 days.

10. Cancellations & No-Shows

• Client cancels <48 hrs: deposit non-refundable; <24 hrs: 100% charge.
• No access on arrival: minimum call-out fee applies (£70+).
• We reserve cancellation rights due to site hazards, lack of utilities, extreme conditions, or staff safety.

11. Insurance & Liability

• Public & Employer’s Liability cover to at least £2M (or higher).
• Key or lock loss reimbursement capped at £200.
• Liability limited to service value; non-contractual or consequential loss not covered.
• “New-for-old” replacements not offered; compensation based on fair wear and tear.
• Claims must be made within 48 hours (damage) or 72 hours (service failure). Re- clean or remediation will be offered before escalation.

12. Indemnity

You indemnify us against claims arising from:

• Your breach of terms,
• Third-party interactions,
• Providing false or incomplete information,
• Misuse of treated surfaces post-service.

13. Complaints & Dispute Resolution

• Submit issues in writing with photos within 48 hrs of service.
• We’ll acknowledge within 2 business days, investigate within 7 days, and rectify if warranted.
• Unresolved issues may be escalated to NCCA Dispute Resolution or small claims court—as per Northern Ireland jurisdiction.
• If fault found with us, we'll reimburse inspection cost and act on recommendations.

14. Force Majeure

We are not liable for delays or failures due to events outside our control (e.g., weather, strikes, pandemics, transport issues, client delays).

15. Privacy & GDPR

We adhere to UK GDPR and DPA 2018. Personal data is used only for providing services and not shared without consent. Full privacy policy available via our website.

16. Intellectual Property & Confidentiality

All materials, reports, and methods remain our proprietary IP. Client data is confidential and handled with professional discretion.

17.Cancellation Rights (Consumer Contracts Regulations 2013)

For off-premises bookings: you may cancel within 14 days unless work begins during this period with your consent, in which case cancellation rights cease.

18. Governing Law & Jurisdiction

Northern Ireland law applies. All disputes subject to the courts of Northern Ireland.